Turnaround Times

All orders are processed within 24 hours. It is company policy that at least 75% of orders are taken to first draft stage within 24 hours and that no order is outstanding, as regards a first draft, in excess of 72 hours, barring inability to contact you if necessary. Base time is taken as the time original documentation and payment is received in its entirety.

Exceptions to this are the optional express delivery services, detailed as follows.

Same Day Delivery:

• Order Received before 12pm GMT/BST, draft should be ready by 5pm GMT/BST
• Order Received after 12pm GMT/BST but before 5pm GMT/BST, draft should be ready by 12pm GMT/BST next working day

4-Hour Delivery:

• Order must be received by 1pm GMT/BST for draft to be ready by 5pm GMT/BST
• Otherwise, will be ready next day (starting at 10am), e.g. received 2pm GMT/BST, ready by 11am GMT/BST next working day

Failure to meet the timescales of either express service will entitle you to a refund of the appropriate premium paid. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.

NB: All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays. Furthermore, it should be noted that we close annually over the Christmas and New Year period for up to a fortnight. Dates of this closure will vary from year to year and exact dates are available on request.