Security Guarantee

Full Refund Guarantee

Not one of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our web sites that we back every purchase with a security guarantee: if your bank or card issuer holds you liable, we will give you a full refund, provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made while using our secure server.

Secure Transactions

Our secure sockets layer system (SSL) - widely acknowledged as the best available system for secure E-commerce trading - encrypts all your personal information, including credit or debit card number and name and address, using 128 bit encryption from Thawte, before it is sent to us. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Secure Payments

You can choose to have your secure online payment handled either by WorldPay or PayPal.

WorldPay is the market leading online payment service provider and operates in over 125 countries. They are part of the Royal Bank of Scotland Group. They use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. WorldPay's systems also have inbuilt system redundancy and fault tolerance, to provide a virtually uninterrupted service 24 hours a day, seven days a week.

Your credit card details will only be retained by WorldPay and our acquiring bank. WorldPay processes your payment and arranges with the supplier for your goods or services to be dispatched. Only in the case of a suspected fraudulent transaction, may card details be disclosed to the us and only then for the sole purpose of performing further checks. We are not permitted to retain these details.

PayPal allows anyone with an email address to securely, conveniently and cost-effectively make payments online. You can pay using your credit card, debit card, or bank account. PayPal sends the money to us but never shares your financial information with us.

From time to time a notice may appear on your screen alerting you to the fact that you are moving from a secure server to one which is not secure. Do not be alarmed by this. Only in the secure part will we take personal or card details from you.

Security Procedures

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

In the unlikely event of unauthorised card use, you must notify your card provider in accordance with its reporting rules and procedures and as per your contractual arrangement with them.