Cancellation & Returns Policy

This section applies only to goods which are not 'made to the consumer's specifications or clearly personalised' and does not apply to services. Therefore, currently this only covers the range of books we sell. (We deem CDs to be both 'made to the consumer's specifications' and 'clearly personalised'. However, you may still return faulty discs for replacement, not refund, but you will be deemed to accept discs if you retain them beyond a period of 28 days without telling us that you wish to reject them. We consider this to be a reasonable time within which to fully examine discs and this does not affect our additional statutory rights to deem discs to be accepted if we are informed that they are accepted or if you carry out an act inconsistent with our ownership of the disc or discs.)

You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.

Returning a defective/erroneous item:

You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. The return address is The CV Centre, Unit D5, The Seedbed Centre, Davidson Way, Romford RM7 0AZ, United Kingdom. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.

Cancelling an item:

Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, UK customers have the right to cancel the contract for the purchase of any item from the day the contract is made until seven working days have elapsed since the day after goods were received.

To cancel your contract, please notify us in writing within this timescale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you. The return address is The CV Centre, Unit D5, The Seedbed Centre, Davidson Way, Romford, RM7 0AZ, United Kingdom.

For your protection, we recommend that you use a recorded delivery service and never use 'return to sender'. We will not accept liability for damage or loss caused by the carrier whilst items are in return transit.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.

If we do not receive the item back from you with all requested details, we may arrange for collection of the item from your residence/premises at your cost.