The CV Centre -
Terms, Conditions & Privacy Policy

We do not believe in small print! Our terms, conditions and privacy statement are clearly detailed here and you are welcome to contact us should you have any specific queries with regard to these.

Principal Terms & Conditions
Privacy Statement/Data Protection Act
Security Guarantee
100% Satisfaction Guarantee
Turnaround Times
Payments, Refunds & VAT
Late Payment Charges
Deliveries
Cancellation & Returns Policy
Complaints Procedure
Service Specific Terms and Conditions
Web Site Use
Intellectual Property
Pay-per-Referral Client Referral Scheme
100% Money-Back Guarantee Scheme
Affiliate Program
Disclaimer

Principal Terms & Conditions

By placing an order with The CV Centre ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.

We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.

Furthermore, your access to and use of cvcl.co.uk and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.

No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.

We retain the right to revoke your right to continued use of our services at our discretion.
These Terms & Conditions of Use shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English court.

Your statutory rights are not affected by any of our terms, conditions or policies.

Privacy Statement/Data Protection Act Registration

We guarantee never to spam you or sell your email address to anyone.

The CV Centre is registered under the Data Protection Act 1998, No. Z7248720.

Consequently, we are legally and morally bound to protect your personal information, e.g. name, address, date of birth, etc. and to handle it according to strict guidelines.  This is an obligation that we take very seriously indeed.  In particular, we are totally opposed to spam and would never sell your email address to anyone.

The only information we collect about you is the information you provide to us yourself through our standard forms, other correspondence we may have with you and any technical information gathered automatically when you use our web sites, for example details of your Internet browser type. We guarantee categorically that all such information will be treated strictly in accordance with the Data Protection Act 1998.

In common with the vast majority of commercial websites, we use 'Cookies' - small pieces of information that are stored by your browser on your computer's hard drive - to enable us to provide a more user-friendly service. Most web browsers are configured to automatically accept cookies, but you can usually change your browser to prevent that, although this will detrimentally affect your use of our web sites as well as many others.

We employ other companies and individuals to perform functions on our behalf, for example freelance consultants specialising in particular sectors or geographical territories. Such companies and individuals will have access to any personal information needed to perform these functions, but may not use it for any other purposes, and are required to handle your data in accordance with the UK's Data Protection legislation, whether they are themselves based within the UK or not.

With your permission, we may distribute your details to carefully selected partners, for example recruitment agencies, who may be able to assist you in gaining future employment. As a result, you may be contacted by post, fax, email or phone by us, our associates, or other organisations. If you object to this usage of your data, please Click Here to register this objection and we guarantee your wishes will be adhered to.

Under the Data Protection Act 1998, you are entitled to access all data we hold on you for a nominal fee (£10).

Security Guarantee

Full Refund Guarantee

Not one of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our web sites that we back every purchase with a security guarantee: if your bank or card issuer holds you liable, we will give you a full refund, provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made while using our secure server.

Secure Transactions

Our secure sockets layer system (SSL) - widely acknowledged as the best available system for secure E-commerce trading - encrypts all your personal information, including credit or debit card number and name and address, using 128 bit encryption from Thawte, before it is sent to us. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Secure Payments

You can choose to have your secure online payment handled either by WorldPay or PayPal.

WorldPay is the market leading online payment service provider and operates in over 125 countries. They are part of the Royal Bank of Scotland Group. They use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against what is nowadays a virtually non-existent risk. WorldPay's systems also have inbuilt system redundancy and fault tolerance, to provide a virtually uninterrupted service 24 hours a day, seven days a week.

Your credit card details will only be retained by WorldPay and our acquiring bank. WorldPay processes your payment and arranges with the supplier for your goods or services to be dispatched. Only in the case of a suspected fraudulent transaction, may card details be disclosed to the us and only then for the sole purpose of performing further checks. We are not permitted to retain these details.

PayPal allows anyone with an email address to securely, conveniently and cost-effectively make payments online. You can pay using your credit card, debit card, or bank account. PayPal sends the money to us but never shares your financial information with us.

From time to time a notice may appear on your screen alerting you to the fact that you are moving from a secure server to one which is not secure. Do not be alarmed by this. Only in the secure part will we take personal or card details from you.

Security Procedures

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

In the unlikely event of unauthorised card use, you must notify your card provider in accordance with its reporting rules and procedures and as per your contractual arrangement with them.

100% Satisfaction Guarantee

All CVs will be revised free of any further charges until you are totally satisfied and request despatch of your completed order. This is subject only to our other terms and conditions (in particular the clauses concerning offensive behaviour as detailed under 'Payments & Refunds' below) and to our right to automatically deem an order to be closed to a client's satisfaction should we not have heard from them to the contrary after not less than 3 months have elapsed since our last contact with the client.

All changes to draft orders and/or approvals of draft orders must be submitted in writing - by post, fax, email or directly online via an appropriate form - and can not be accepted by telephone.

Once a completed order has been despatched, if any further changes are required, an 'additional version' or 'update' charge will be incurred. Which charge is appropriate will be determined by the management at their discretion.

Turnaround Times

All orders are processed within 24 hours. It is company policy that at least 75% of orders are taken to first draft stage within 24 hours and that no order is outstanding, as regards a first draft, in excess of 72 hours, barring inability to contact you if necessary. Base time is taken as the time original documentation and payment is received in its entirety.

Exceptions to this are the optional express delivery services, detailed as follows.

Same Day Delivery:

Order Received before 12pm GMT/BST, draft should be ready by 5pm GMT/BST
Order Received after 12pm GMT/BST but before 5pm GMT/BST, draft should be ready by 12pm GMT/BST next working day

4-Hour Delivery:

Order must be received by 1pm GMT/BST for draft to be ready by 5pm GMT/BST
Otherwise, will be ready next day (starting at 10am), e.g. received 2pm GMT/BST, ready by 11am GMT/BST next working day

Failure to meet the timescales of either express service will entitle you to a refund of the appropriate premium paid. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.

NB: All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays. Furthermore, it should be noted that we close annually over the Christmas and New Year period for up to a fortnight. Dates of this closure will vary from year to year and exact dates are available on request.

Payments, Refunds & VAT

Payment is required in full with all orders. We reserve the right to allow time for bank clearance of cheque payments although we will generally only do so in cases where there have been previous problems with payment.

If you are paying by credit/debit card your card will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.

All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

Once an order has been accepted by us, it is not possible to cancel it. That is to say, we are not able to grant refunds for orders which have been accepted and for which service has commenced. Specific items on an order which are not prepared until a completed order is despatched may be cancelled whilst an order is still in progress and before they have been prepared. However, this is subject to a £10 administration charge.

Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom's Consumer Protection (Distance Selling) Regulations 2000), early delivery being essential to the vast majority of our clients. Furthermore, under the above-mentioned regulations, with the exception of books, all our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt.

Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.

We reserve the right to terminate any contract due to offensive behaviour from a client. Offensive behaviour is defined as aggressive or abusive behaviour towards our staff. It should be noted that in the event of a dispute we welcome arbitration from a respected and mutually agreed independent third party such as "Which?" If applicable, a proportionate refund will be made, taking into account any deductions for works already carried out.

All prices are fully inclusive of VAT for customers based within the EU, including the UK.  No charge is made in respect of VAT for customers based outside the EU.  Please note that we are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination. Our VAT number is GB 802 7267 43.

Late Payment Charges

You accept liability for bank charges incurred as a consequence of an unpaid cheque to your account along with an accompanying administration charge of not more than 30% of said charges.

You accept liability for an administration charge of 15% of the total amount outstanding on accounts which fall more than 7 days overdue.

We reserve the right to take further action against clients where accounts are more than 30 days overdue. You accept liability for all reasonable losses, including collection agency fees and commissions and/or the costs of any other action, as well as any lawyer/solicitor fees expended in the collection of monies due to us for any services rendered whether or not suit is instituted.

Deliveries

With the exception of books, completed orders are only despatched upon written acceptance of the draft(s) sent.

Please allow 7 working days from the date of despatch for any package to arrive in the UK, 14 working days for Europe and 21 working days for elsewhere in the world.

If this time elapses and the package has still not arrived, you should contact your local sorting or post office to verify that the package is not being held for you. If your post office confirms that no packages are being held, we will consider the package to be 'lost in the post' and you must contact us to arrange for a replacement before a total of 40 days have elapsed since the initial despatch. We will not send a replacement unless you have checked with your local sorting or post office first.
We cannot accept any liability for late deliveries.

We cannot accept liability for any importation taxes, sales taxes or charges that may be levied at delivery destinations outside of the EU.

In the exceedingly unlikely event that we are unable to deliver goods within 30 days, we will notify you immediately and, either arrange an alternative timescale for delivery or accept your cancellation of the item(s) in question.

Cancellation & Returns Policy

This section applies only to goods which are not 'made to the consumer's specifications or clearly personalised' and does not apply to services. Therefore, currently this only covers the range of books we sell. (We deem CDs to be both 'made to the consumer's specifications' and 'clearly personalised'. However, you may still return faulty discs for replacement, not refund, but you will be deemed to accept discs if you retain them beyond a period of 28 days without telling us that you wish to reject them. We consider this to be a reasonable time within which to fully examine discs and this does not affect our additional statutory rights to deem discs to be accepted if we are informed that they are accepted or if you carry out an act inconsistent with our ownership of the disc or discs.)

You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.

Returning a defective/erroneous item:
You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. The return address is The CV Centre, Unit D5, The Seedbed Centre, Davidson Way, Romford RM7 0AZ, United Kingdom. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.

Cancelling an item:
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, UK customers have the right to cancel the contract for the purchase of any item from the day the contract is made until seven working days have elapsed since the day after goods were received.

To cancel your contract, please notify us in writing within this timescale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you. The return address is The CV Centre, Unit D5, The Seedbed Centre, Davidson Way, Romford, RM7 0AZ, United Kingdom.

For your protection, we recommend that you use a recorded delivery service and never use 'return to sender'. We will not accept liability for damage or loss caused by the carrier whilst items are in return transit.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.

If we do not receive the item back from you with all requested details, we may arrange for collection of the item from your residence/premises at your cost.

Complaints

We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters. Complaints may be made by post, fax or email, except in cases where an account has been terminated in which case the associated email address(es) will also have been barred/blocked and complaints can only be received by post or fax.

Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party such as "Which?"

Service Specific Terms and Conditions

CV Writing:
We do not undertake to include non-text elements, e.g. graphics (logos, photographs, etc.) within our CVs, with the exception of simple lines and boxes, nor do we undertake to make use of colour. Referees details can be included on CVs but only if a client elects for this optional service and pays the appropriate charge; otherwise, it is our policy to state that references are available on request.

Delivery Format:
CDs
Files provided on CD are in Microsoft Word for Windows format. We can not be held liable for incompatibility issues with a user's individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense. With regard to potentially faulty CDs the terms and conditions detailed above (under 'Cancellation & Returns Policy') will apply.

CV Distribution Service:
Our undertaking is to distribute a client's CV to recruitment agencies and employers to whom it may be of interest. We can not, however, guarantee any subsequent response since this depends on factors beyond our control. Furthermore, for a variety of commercial reasons, we do not disclose details of our database of employers and agencies.

Completion of Job Application Form:
It should be noted that we do not undertake to actually hand-write onto an original application form, nor do we undertake to print directly onto an original application form. This service covers the preparation of a report advising the client what should be written and where. Naturally, no liability can be accepted for a subsequent failure on the part of the client to be awarded the job in question.

Email Despatch:
The above-mentioned terms and conditions relating to file formats (under 'CDs') also apply to files transmitted by email. It should further be noted that we cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.

Web Site Use

You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.

You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.

We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.

Our web sites are provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.

All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.

We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.

Internet communications are not secure and may be intercepted.

All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.

All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

Intellectual Property

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.

Pay-per-Referral Client Referral Scheme

Selected clients may be offered the opportunity to participate in our pay-per-referral client referral scheme. This section of our terms and conditions outlines the precise terms and conditions relating to this scheme and should be read in conjunction with our other terms and conditions.

Under our pay-per-referral client referral scheme we undertake to make payments to existing clients ("the referring client") in return for their involvement in introducing new clients ("the introduced client") to us.

Payments will be made by UK sterling cheque only, payable to the referring client only, and will be posted out within a maximum of 28 days of the introduced client having requested despatch of their completed order. Moreover, entitlement to payment is dependent upon the introduced client having requested despatch of their completed order and is therefore not applicable in cases where the introduced client has taken advantage of our 100% money-back guarantee scheme.

Entitlement to payment is also dependent upon the introduced client having accessed our website via the precise URL link provided by us to the referring client and the introduced client having Cookies enabled/unblocked and the introduced client having subsequently either requested an information pack be sent to them and/or having placed their order directly online. This is necessary for us to confirm the identity of the referring client and verify their entitlement to payment.

Payments will not be made in any other cases.

There is no specific time limit on the scheme but we do reserve the right to withdraw the scheme without notice and to withdraw clients from the scheme at our discretion.

The amount of each individual payment will initially be as notified within the email sent to the referring client advising them of their entitlement to participate in the scheme but we reserve the right to vary this amount without notice.

There is no limit to the number of payments the referring client may receive.

In the case of any disputes relating to the scheme, the management's decision is final.

100% Money-Back Guarantee Scheme

We want you to be totally delighted with our professional CV writing service and so we are pleased to offer you this powerful guarantee when you order online:

If, for any reason whatsoever, at any time before despatch of your completed CV, you decide you just don't want to take your order any further, then we'll simply cancel it immediately and refund your money accordingly. No questions asked.

Affiliate Program

A. Summary

Payment is made by UK sterling cheque at the end of the month following the month following the month of purchase. For example, if a sale is made on 1st September then commission cheques will be posted out at the end of November. The commission cheque will be a consolidation of commission payable on all sales achieved in the calendar month to which it relates (i.e. in the above example, September, from 1st September to 30th September inclusive). Commission of less than £50 will be carried over to future months and will be paid once the outstanding amount is at least £50. We reserve the right to amend the Affiliate Program, including the commission rates available to affiliates. This summary is subject to the detailed terms and conditions below.

B. Your Account

1. Affiliates must at all times keep their login information secure, and not reveal it to any other party. Failure to do so will mean that the affiliate will be responsible for all transactions on his or her account. We will act on any information or instructions, which we reasonably believe has come from affiliates, and will not be liable to affiliates in doing so.

2. Affiliates must provide accurate and complete information when signing up, and keep us informed of any changes. Failure to do may result in termination of the Affiliate's account, without payment of any outstanding revenue.

3. We may close your account without notice if it is not accessed for 60 continuous days, and/or no sales or leads are registered in your account for 60 days. In such an event the accrued revenue will be treated as forfeited, and will be retained by us.

C. Prohibited Sites

4. Affiliates may not earn revenue from us, or use any banners, buttons, text links provided by us on any prohibited site. The Affiliate is responsible for ensuring their site does not contain any objectionable material. If in doubt the Affiliate must obtain written consent from us. The welcome email does NOT count as valid acceptance.

5. The CV Centre's decision is final in respect of the above.

D. Qualifying Conditions for Payment

6. Affiliates are paid by cheque at the end of the month following the month following the month of purchase.

6.1 All payments are sent out by the last working day of the month.
6.2 All cheques are made out in £ Sterling.
6.3 Selected clients may be offered the opportunity to participate in our money-back guarantee scheme. No commission will be paid on any sales cancelled under this scheme.

7. Payments are subject to a £50 minimum accrued payment.

E. Other Terms & Conditions

8. We operate a strict no spam policy. Affiliates may not use any form of spam, defined at the sole discretion of The CV Centre, to earn revenues. Use of spam will result in termination of the affiliate's account, without payment of any outstanding revenue.

9. Affiliates shall immediately indemnify us against all proceedings, fees, expenses, payments, liabilities, injury, costs and damages, however they arise.

10. We may change the terms and conditions of this contract at any time, on the proviso that the change is notified on this website. Changes take effect three days from the date and time of notification.

11. These terms and conditions shall commence on the date the application form is submitted and our contract may be terminated by either party at any time with immediate effect. Upon termination of the contract, affiliates shall immediately remove all links from their sites and affiliates shall not be entitled to receive any commission on any referrals made after the termination date. If an affiliate terminates this contract for any reason, no payment for outstanding commission will be made.

12. Any one individual (whose website does not belong to a registered company) must open only one account, no matter how many sites they own. If they open more than one account, we will not combine any payments for any reason whatsoever, and may at our sole discretion cancel all open accounts. A registered company may open multiple accounts provided it does not use its referral link from one account to open further accounts. Individuals may also open further accounts if they has permission from us, and do not use their own referral link from one account, to open further accounts.

13. Affiliates must keep amounts earned from us fully confidential and not disclose them to any third party whatsoever.

14. In the event of any dispute between an affiliate and The CV Centre, our decision is final and absolute.

15. Affiliate queries will only be dealt with in writing. Any email reply you receive is without prejudice to these terms and conditions unless you are specifically told the terms and conditions do not apply.

H. Event of Sale Or Voluntary Termination

16. Should The CV Centre decide to sell and/or transfer its website(s) to a third party, or terminate the service for any reason whatsoever, all affiliates who at the time have earned a minimum payout of greater than £50 will be paid out automatically. All other revenues will be forfeited, and no claims may be made for this revenue.

I. No Liability or Warranty

17. Disclaimer of Warranties. We specifically disclaim all implied warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of the system or services provided. No responsibility will be taken for loss of service or data for any reason, due to but not limited to server failures, hacking, fire, flood, acts of God, theft, whether or not The CV Centre or its staff were responsible. No compensation will be given for such incidents. Affiliates must keep regular backups of all data.

J. Miscellaneous

18. It is a requirement that all affiliates use the precise link code with which they have been provided. Unauthorised changes to this code will be deemed to be breach of contract.

19. We recognise that the Cookie-based technology we use is not capable of tracking 100% of potential sales. However, this has been taken into account in determining the commission percentage payable and no claims will be entertained in this respect as a result.

Disclaimer

Limitation Of Liability:

Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Indemnity:

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.

Severance:

Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared void, under the Unfair Terms in Consumer Contracts Regulations 1999, the contract will only continue to bind the parties if it is capable of continuing in existence without the unfair term(s).

For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.

E & OE

 
© The CV Centre Limited Registered in England No. 3536446