Deliveries

4.1. With the exception of books, completed orders are only despatched upon written acceptance of the draft(s) sent.

4.2. Please allow 7 working days from the date of despatch for any package to arrive in the UK, 14 working days for Europe and 21 working days for elsewhere in the world.

4.3. If this time elapses and the package has still not arrived, you should contact your local sorting or post office to verify that the package is not being held for you. If your post office confirms that no packages are being held, we will consider the package to be 'lost in the post' and you must contact us to arrange for a replacement before a total of 40 days have elapsed since the initial despatch. We will not send a replacement unless you have checked with your local sorting or post office first.

4.4. We cannot accept any liability for late deliveries.

4.5. We cannot accept liability for any importation taxes, sales taxes or charges that may be levied at delivery destinations outside of the EU.

4.6. In the exceedingly unlikely event that we are unable to deliver goods within 30 days, we will notify you immediately and, either arrange an alternative timescale for delivery or accept your cancellation of the item(s) in question.