Complaints

We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters. Complaints may be made by post, fax or email, except in cases where an account has been terminated in which case the associated email address(es) will also have been barred/blocked and complaints can only be received by post or fax.

Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party such as "Which?"